Manager, Operations & Customer Experience

This is a terrific opportunity for a self-motivated operations manager to join our team. At Dog Dude Ranch of Miami (DDR), we’re looking for someone excited to apply proven management and team building skills in all areas of our award-winning dog daycare and boarding business.  Our mission is to be a model of the highest rated, trusted and reviewed boarding facility in the South Florida area. We are committed to delivering excellent quality services to our customers and their dogs. We want our staff to love being here enjoying their successes while experiencing personal and professional growth.

 

As Manager, Operations & Customer Experience, you will:

• Oversee all day-to-day activities including, but not limited to, the front office, kennel and customer relations

• Responsible for increasing company performance and achieving operational excellence

• Organize activities for dogs, ensure pet safety is our highest priority and make sure our customers are happy

• Identify inconsistencies in quality and experience, creating corrective and preventive action plans

• Manage employee scheduling, payroll, career advancement, hiring and all other employee-related activities

• Facilitate and lead high quality ongoing communication with dog parents, team members and owners

• Ensure team, customers and pets consistently adhere to kennel policies and procedures

• Manage and grow DDR’s online presence and be responsible for quality and consistent social media activities

• Ownership of the pet software platform and ensuring accurate data, reporting and performance

• Perform other activities and responsibilities in-line with the manager role and function

 

About You:

• Love for Animals – History owning, working with and loving dogs

• High Standards – Expects personal performance and team performance to be nothing short of the best

• Enthusiasm – Exhibits passions and excitement over work. Has a can-do-attitude

• Integrity – Possessing and exercising strong moral principles 

• Flexibility – Adjusts quickly to changing priorities and conditions

• A Doer – Willingness to roll up your sleeves, and get things done – regardless of the task

• Communicator – Strong written and verbal communication skills. Able to have difficult conversations

• Organization – Plans, organizes and schedules in an effective, productive manner

• Attention to Detail – Does not let important details slip through the cracks

• Multitasker  – Ability to handle and work on multiple priorities in a fast-paced environment

• Calm Under Pressure – Maintains stable performance when under heavy pressure or stress

• Team Player – Cooperates with colleagues and able to establish collaborative relationships

 

Requirements:

• Bachelor's degree 

• 10+ years of professional working experience 

• 3+ years managerial experience 

• Experience working with animals in a professional setting (kennel, training, vet, etc)

• Available to work weekends and holidays

• Bilingual (English & Spanish) a plus

• Strong social media experience

• Valid driver's license and reliable transportation

• Background and drug check

 

All team members regardless of title may need to perform duties which involve animal care, supervision, exercise, bathing, training, lifting, bending and cleaning as well as oversight of the physical movement of the guests within the facility for the comfort, safety and care of our guests.

 

About Us: 

Dog Dude Ranch is where dogs come to have fun, make friends and simply be themselves. Founded in 2006, Dog Dude Ranch has over 2 ½ acres of indoor and outdoor space to make sure our awesome guest dogs are happy each and every visit.

 

Dog Dude Ranch of Miami is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.